What Are Tech Support Scams?

Tech support scams are fraudulent schemes where scammers pose as legitimate tech support professionals to trick individuals into granting access to their computers, revealing sensitive information, or making unnecessary payments for fake or unnecessary services. These scams often rely on fear and urgency to manipulate victims into acting quickly.

How Do They Work?

Tech support scams typically occur through phone calls, pop-up warnings, or unsolicited emails claiming there is a problem with your computer. Scammers may:

• Pretend to be from a well-known company like Microsoft, Apple, or your internet provider.
• Display fake virus or error messages on your screen, urging you to call a provided number.
• Use remote desktop tools to access your computer and "fix" the problem, often installing malicious software or stealing sensitive data.
• Demand payment for fake services or software.

Examples of Tech Support Scams

Tech support scams often involve scare tactics and manipulation to trick victims into paying for unnecessary services. Here are common examples:

• Fake Virus Alerts: A pop-up appears on your screen, claiming that your system is infected with a virus and asking you to call a tech support number. Once you call, the scammer requests remote access to your computer and demands payment for fixing the supposed issue.
• Unauthorized Remote Access: A scammer calls pretending to be from a well-known company like Microsoft or Apple. They claim that they’ve detected an issue with your computer and request remote access to "resolve" it. Once they have control of your computer, they may steal data or install malware.
• Impersonating Your Internet Provider: A fraudulent call from someone claiming to be from your internet provider warns you of a security breach or slow connection. They ask you to pay for a "service" to restore your internet connection, or worse, steal personal information.
• Fake Tech Support Numbers: Scammers create fake websites or customer service numbers for popular companies. When you call, they claim to be offering assistance and demand payment for repairs or software that is not needed.

How to Avoid Tech Support Scams

• Always verify the sender.
• Avoid clicking on suspicious links.
• Contact the company directly using official contact details.
• Never provide remote access or payment details to unsolicited contacts.

Category

Online Scam